Postponement and cancellation policies

Especially in this season we’re in, we understand that postponements and cancellations sometimes happen. We at Pop & Drop do our best to accommodate all our clients when this happens.

If you need to postpone your order, let us know as soon as you make that decision. You will need to sign a postponement amendment to your original contract, stating an intended new date so we can reserve it on our calendar and relieve your original date from the calendar. Your non-refundable retainer will not be refunded, but will be applied to your new order date in full as long as the new order date is within 365 days of your original order date. If you’d like to push your order out further than 365 days from your original order date, a new retainer will be required. Due dates associated with your order’s balance payments will be moved to 30 days before the new date. Associated postponement fees: There is no rescheduling fee associated with moving your order to a date falling Sunday through Friday, however if your new date falls on a Saturday, a $150 high-demand date fee, payable upon signing the postponement amendment.

If you need to cancel your order entirely, or postpone indefinitely, please let us know as soon as you make that decision. You will need to sign a cancellation amendment to your original contract. Your non-refundable retainer cannot be refunded, but we will hold on to it, and it can be applied to any other future order within 365 days of your original order date. In this case, you can transfer your retainer to a friend, or apply it to a different type of event entirely than what you originally booked us for. If you booked streamers, you can transfer it to a balloon garland, or apply your retainer fee for a balloon garland to a backdrop rental. We’re pretty flexible with that! After 365 days, if your retainer has not been applied to another order, it will be forfeited.

Please note that we sometimes begin building for orders two to three days in advance. If you inquire about postponing or cancelling after balloons have been built, no refunds will be made and monies paid will be forfeited.

If you have any questions or need additional clarification, please reach out to our owner Kelsey at hello@ohhappydaybooth.com.

Updated 10/29/2020